Privacy Policy

What Personal Data We Collect 

We only collect personal data when you provide it to us voluntarily — for example, when you: 

• Fill in a contact form
• Subscribe to a newsletter
• Register for an event; or
• Interact with our website

Depending on the activity, we may collect your: 

• First and last name
• Email address
• Phone number
• Organisation or role
• IP address and browser information (for analytics) 

How We Use Your Data 

We use your information to: 

• Respond to your enquiries;
• Send newsletters or updates (only if you have opted in)
• Improve our website and user experience
• Meet legal or donor-reporting obligations

We never sell your personal data and only share it with trusted service providers if this is necessary to deliver our services or comply with the law. 

Analytics and Cookies 

VVOB uses cookies and Google Analytics to understand how visitors use our website. This helps us improve content and usability. The information collected is anonymous where possible.

You can refuse or delete cookies at any time through your browser settings. For more information, you can click “cookie preferences” at the bottom right footer of this web page or visit Google’s Privacy Policy.

Your Data Protection Rights 

VVOB would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

1. The right to access - You have the right to request VVOB for copies of your personal data free of charge.
2. The right to rectification - You have the right to request that VVOB correct any information you believe is inaccurate. You also have the right to request VVOB to complete information you believe is incomplete.
3. The right to erasure - You have the right to request that VVOB erase your personal data. Any request for erasure needs to be done in the form of the request erasure form, accessible through the following link: RIGHT-TO-ERASURE-REQUEST-FORM.docx (live.com)
4. The right to restrict processing - You have the right to request that VVOB restrict the processing of your personal data, under certain conditions.
5. The right to object to processing - You have the right to object to VVOB’s processing  of your personal data, under certain conditions.
6. The right to data portability - You have the right to request that VVOB transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

If you make any of the previous requests, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: 

• Email us at: dataprotection@vvob.org
• Call us at: +32 (0)2 209 07 99.
• Write to us: VVOB - education for development, 
  Contact person GDPR: Ester Joosten 
  Julien Dillensplein 1 bus 2A, 1060 Brussels (Sint-Gillis), Belgium 

Data Retention 

We keep your personal data only as long as necessary for the purposes it was collected or as required by law. 

Security 

VVOB takes appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. 

Updates to This Policy 

We may update this Privacy & Cookies Policy to reflect changes in legislation or our practices. Please check this page regularly to stay informed. 

Privacy Policies of Other Websites 

Our website may contain links to other websites.   

If directed through a link to another website, you should read their website and their complementary Privacy Policy which will be applicable. 

How to Contact Us 

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 

• Email us at: dataprotection@vvob.org
• Call us at: +32 (0)2 209 07 99
• Write to us: VVOB - education for development
  Contact person GDPR: Ester Joosten 
  Julien Dillensplein 1 bus 2A, 1060 Brussels (Sint-Gillis), Belgium 

How to Contact the Appropriate Authority 

Should you wish to report a complaint or if you feel that VVOB has not addressed your concern in a satisfactory manner, you may contact the Gegevensbeschermingsautoriteit, the official Belgian Data Protection Authority through the following means: 

Email: contact@apd-gba.be  
Phone: +32022744800 or +32022744835